Windows: Could not install updates due to an outdated servicing stack


a custom had the problem that he couldn’t install the latest Windows update (windows10.0-kb5004760-x64_b1789ff430beaa785e620ea39fa7a6e1254e555d.msu, Errorcode: 0x80242017) due to an outdated servicing stack.

There some error messages like this in c:\windows\logs\cbs\cbs.log:

requires Servicing Stack v10.0.19041.903 but current Servicing Stack is v10.0.19041.860. [HRESULT = 0x800f0823 - CBS_E_NEW_SERVICING_STACK_REQUIRED]

Since January 2021 (Servicing stack 10.0.19041.860) can no longer downloaded as a separate package. The servicing stack is now included the monthly cumulative updates.

To install the newer servicing stack it must be extracted from the update.

Download kb5004760 form the Windows Update catalog (choose the version with fits to your Windows version).

Extract the content of kb5004760 Updateto the folder kb5004760

D:\temp> mkdir kb5004760
D:\temp> expand windows10.0-kb5004760-x64_b1789ff430beaa785e620ea39fa7a6e1254e555d.msu -F:* kb5004760

Extract the servicing stack update (

D:\temp> mkdir ssu 
D:\temp> expand kb5004760\ -F:* ssu 

Now the servicing stack can installed my

D:\temp> dism /online /Add-package /PackagePath:ssu\

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.867

Processing 1 of 1 - Adding package Package_for_ServicingStack~31bf3856ad364e35~amd64~~19041.1081.1.2
The operation completed successfully.


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